"A User Interface Is Like a Joke. It's Not Good If You Have to Explain It"
Rank&File’s interaction design is simple enough for anyone to understand. By choosing the complaint type, an image and the location of the issue is recorded while the appropriate agency is identified. This process normally takes ten to forty minutes contacting 311.
Social Network + Organization = Government
Rank&File’s allows users to organize and become a watchdog agency. Agencies and officials finally have a collective of their constituents to respond to. Because Rank&File helps users make more informed voting decisions, elected officials can now be hired and fired based on their effectiveness.
Power to the People
Rank&File’s is also designed to be an informative tool. By using Rank&File, users can learn who all their elected officials are and what types of complaints they can make in their neighborhood. Regardless of socioeconomic status, all people governed by the constitution should have equal access to government. Rank&File is a step in that direction.